Pi balance became zero

Mpspuid

Dear sir
First I want thank you in advance for your assistance and support
Recently one of my friends
Has reseted his iPhone
And after reinstalling pie
(According to what he said to me)
His pi balance became zero
Because of his request and as his English language is at low level more than me
I have decided issue his problem to find a solution by your help and translate to him
May I stress hi verified his account
By Facebook
Kind regards
Amirhoushang

Bonafide

Mpspuid hello friend, I appreciate you for reporting this. We going to need more information from your friend.

Please find out

can he/she still login to his original account?
does he have screenshots to compare the previous balance before it goes to zero?

and other details that is relevant to this issue

phone model and
OS version

Again thank you for reporting this issue. Will bring it to CT’s attention.

Mpspuid

hi dear Bonafide
i will ask him to send his screen shot and his phone OS AND MODEL DETAILS
of course at this case some of my friends (because of crash or resetting theirs phone and reinstalling the pi
)while trying to login via facebook
recieving pi message: this account already used!
kind regards

Bonafide

Mpspuid they can login again using facebook username, the one they used when they first sign up. It should not be a problem. If possible my suggestion, avoid logging out if possible, if you can tell them that. I’ve been mining for years now and never once I logged out on my account. They should be able to login again using credentials when they first sign up to Pi Network.

Ok let me know, this tutorial my help https://discuss.pisocialproject.com/d/40-lost-password

Mpspuid

hi dear Bonafide
thank you so much
for your suggested solution
have a great times

Bonafide

Mpspuid your welcome let me know, if the suggestion works for them.

Mpspuid

Hi dear Bonafide
At this moment I want let me know
If someone change his/her old phone to new one
It may be cause to reset his/her current amount of pie if he or she verified
Just by Facebook not the phone?
Thanks for all of your help
Sincerely

Bonafide

Mpspuid They can login using their original login. And if they verified with facebook they are set and no need to verify phone.
[The warning messages in the app are not consistent with the official stance and need to be changed] (https://discuss.pisocialproject.com/d/32-facebook-or-mobile-verification)

Friend what language do you guys speak? I will translate some information here.

Thank you friend.

Mpspuid

Hello dear Bonafide
Of course my native language is Persian and please forgive me about my low level English language skills!
Anyway it seems what you meaned is: if any pi user who has Been verified by Facebook
Resetting or changing his phone does not effect on his or her Pi balance
Am I correct?
Best regards
Amirhoushang (Mpspuid)

Bonafide

Mpspuid Yes correct friend. Pi balance should not be affected because its recorded in the Pi Network cloud. If you verified with facebook, your Pi is safe and its yours. Also no need phone verification, one verify is enough.

I will translate some of our help files to Persian language.

Thank you Friend.

Mpspuid

Hello dear Bonafide
Thank you very much ok I got it
Another case is : some of my friends told me that for sign up in pi
have used nickname and regretfully their Facebook account that linked to their pi mobile number is with Nick name too!
Is there any needs or solution to fix this issue so they could change account name to their real name and family?
Kindest regrads

Bonafide

Mpspuid Hi friend, the facebook nickname is not important. We just use facebook to verify our account. The most important thing is our username we used during sign up with Pi Network, don’t worry about it now. There will be a one time change before we go to mainnet/phase3 to edit our credentials. I created a new post here on how Pi Network verify our identity during sign up process, good info for new pioneers. https://discuss.pisocialproject.com/d/64-how-does-pi-network-verify-your-identity

Mpspuid

Hi dear Bonafide
Ok it’s very good
And I hope such users will get a chance to correct their credentials
Blessing
Amirhoushang

Bonafide

Mpspuid Ok thanks friend. If you have any questions about Pi Network, just ask us and please do share help site to your friends.
Thank you again👍